The following is a direction translation of http://www.playonline.com/home/index-j.html
2002/5/17 15:15 -- PlayOnline: About the recent problems with connecting to
and using PlayOnline
Although over 24 hours have passed since PlayOnline and FFXI service
commenced at noon on May 16, the PlayOnline service is still experiencing
problems which hinder use of the service. Following is a report of the
current status of the service and plans for recovery.
1. Delays in authorization processing
2. Failure of a backbone connection device for the server network
We have determined that the above two causes are primarily responsible for
the troubles which are currently occurring.
While we have diverted all resources into solving these problems, it is
unfortunately impossible to completely resolve them today. As a result,
after consideration of what further actions to take, we have decided to
temporarily suspend PlayOnline service, and set tomorrow (May 18) at 9:00am [JST]
as our goal for completing resolution of the problems and resuming service.
We recognize that this action betrays the hopes of Final Fantasy players
who have waited patiently for the release of Final Fantasy XI, and it was
an extremely difficult decision for us as well, but we have made this
decision in order to resolve these problems as quickly as possible.
We are making modifications to relieve the delays in authorization, but we
expect a large number of concentrated accesses when the service is
restarted, which may result in timeouts or other temporary difficulties.
We ask that if you encounter such a problem, please do not continually
retry the connection, but log out from PlayOnline and wait 30 minutes or
more before reconnecting.
We will continue to post information on this page as soon as any more
information is known with regards to trouble resolution or service
resumption. We ask for your understanding, and promise to improve our
service so that problems such as these do not occur again.